Today, we have issue in our cloud environments whereby not able to use SetWordTemplate request in Action.
No one touch the codes for few months, below is the exception – CrmNotSupportedException:
As SetWordTemplate is not documented in SDK, it is suggested to create a workflow/action and use the SetWordTemplate instead of direct trigger using OrganizationRequest.
To solve this issue, we create an action and use the OOB functionality SetWordTemplate like above as workaround.